CHARLOTTE ST PRIVACY POLICY

Last updated: 19 June 2026

This Privacy Policy describes how Charlotte St (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from charlottest.com (the “Site”).

Personal information we collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”.

See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: browser version, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site

  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site

  • Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels

  • Disclosure for a business purpose: shared with our processor (Squarespace) and analytics providers (if applicable).

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number

  • Purpose of collection: to provide products or services to you to fulfil our contract, process your payment information, arrange for shipping, and provide invoices and order confirmations

  • Source of collection: collected from you

  • Disclosure for a business purpose: shared with payment processors, shipping providers, and fulfilment partners.

Customer support information

  • Examples of Personal Information collected: information you include in communications with us

  • Purpose of collection: to provide customer support

  • Source of collection: collected from you.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above.

For example:

  • We use payment processors to process payments securely

  • We use shipping and fulfilment providers to deliver orders

  • We use website service providers to operate our Site

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information, or to protect our rights.

Behavioural advertising

We do not use your Personal Information for targeted advertising.

Cookies

We use cookies to power and improve our Site and our services (including remembering your actions and preferences), to run analytics, and to better understand user interaction with the Site.

You can choose to disable cookies through your browser settings. This may affect the availability and functionality of the Site.

Children’s Data
The Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at hello@charlottest.com to request deletion.

Retention

We retain your Personal Information for our records unless and until you ask us to erase this information. We may retain certain information where necessary for legal, tax, or business purposes.

Your rights

Depending on your location, you may have rights under applicable data protection laws in relation to your Personal Information. These may include the right to access, correct, or delete the Personal Information we hold about you.

If you would like to exercise these rights, please contact us at hello@charlottest.com.

Changes

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, or if you have questions, please contact us by email at hello@charlottest.com.